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Human Resources Certification Institute (HRCI) – Sample

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Human Resources Certification Institute (HRCI) – Sample

Human Resources Certification Institute (HRCI) – Sample

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Question 1 of 10

1. Question
Which of the following rights is not granted to copyright holders by the Copyright Act of 1976?
- The right to exclude others from making, using, offering for sale, or selling the invention in the United States.
- The right to duplication/reproduce/copy the work.
- The right to display the work publicly.
- The right to sell, lease, rent, or otherwise duplicate copies of the work in public.
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Question 2 of 10

2. Question
All of the following are reasons for conducting needs analysis/assessment except
- To begin the initial creation of the HRD/training program before meeting with any organizational resistance that could slow progress.
- To identify performance related problems within the organization.
- To increase the likelihood of identifying a solution that will truly bridge the performance gap.
- To ensure that a legitimate cost-benefit analysis is conducted before a commitment is made to any particular HRD/training solution.
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Question 3 of 10

3. Question
Which of the following statements about using reading as a training methodology is true?
- It should be included in training programs when participants would benefit from time to absorb and process detailed materials.
- It should be included at least once, whenever possible, in every training program, since ideally all training methodologies should be included in every training program.
- It should be avoided in training programs unless truly necessary, since participants generally do not find it engaging or stimulating.
- It represents a particularly effective methodology for auditory learners.
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Question 4 of 10

4. Question
Which of the following statements does not reflect a statement by which the presentation effectiveness of instructors/potential instructors could be assessed/evaluated?
- Scores consistently well on post-training evaluation forms.
- Summarizes major points throughout and at the conclusion of the workshop.
- Refers to and utilizes training materials throughout the program.
- Allows ample time for participants to develop concepts.
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Question 5 of 10

5. Question
Taking a �summative� approach to evaluation means that
- The designer/instructor/HRD professional collects, summarizes, and incorporates feedback after implementing the HRD/training program.
- The designer/instructor/HRD professional collects, summarizes, and incorporates feedback throughout the program development and implementation phases.
- The designer/instructor/HRD professional collects, summarizes, and incorporates feedback at the conclusion of the program design and development phases.
- The designer/instructor/HRD professional does not collect, summarize, and or incorporate feedback until summary data from a representative number of participants has been collected and analyzed.
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Question 6 of 10

6. Question
All of the following statements about Kirkpatrick�s behavior level evaluation are true except
- It measures whether and to what degree participants have mastered the skills or acquired the knowledge explored through the learning objectives.
- It measures �transfer of training� – the degree to which participants apply the skills and knowledge covered in the training sessions in the workplace.
- It measures changes in behavior that might be the result of factors unrelated to the HRD/training initiative.
- It measures whether participants� on-the-job behaviors have changed in a manner consistent with training objectives.
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Question 7 of 10

7. Question
Which of the following would not be considered to be a major purpose of OD?
- Aligning employee goals with unit and organizational goals
- Identifying and implementing more cost effective ways of increasing employee retention
- Enhancing the overall effectiveness of organizations
- Promoting openness towards differences
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Question 8 of 10

8. Question
�Unfreezing� refers to
- The process by which resistance to change is addressed and �worked through.�
- The process by which an instructor establishes rapport with a reticent group of participants.
- The process by which managers are convinced to provide their employees with career development opportunities that could result in them leaving their current positions.
- The process by which budgetary funds are released for allocation to HRD/training initiatives.
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Question 9 of 10

9. Question
The Pareto principle says that
- 80% of consequences can be attributed to 20% of the causes.
- An organization�s commitment to customer service must extend even beyond the point of purchase
- Quality is achieved by prevention, not appraisal.
- In organizations, individuals tend to be promoted up to their �level of incompetence.�
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Question 10 of 10

10. Question
Of the following learning methodologies, which is likely to yield the highest level of participant retention?
- Application
- Discussion
- Demonstration
- Association
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